Here we listed the Refund Policy for DedicatedRDP

Introduction

You, the customer, are our number one priority, and so, at DedicatedRDP, we provide a 24-hour Money Back Guarantee to those clients who have ordered our service and are experiencing any discrepancies with it. The reason for the above has to be mentioned, and our qualified technicians will come up with the root of the problem and provide you with a suitable solution. If, by any chance, there are discrepancies regarding our product, we ensure a safe and reliable guarantee for the refund of your money, as bound by moral obligation. Transaction and setup fees will NOT be refunded.

1. Exclusions & Conditions

Refunds on grounds of the pretexts mentioned below will not be accepted:

1. Ignorance about the proper usage of RDP.
2. Unsuitable network connection at the client’s end.
3. Other technical reasons at the client’s end that prevent him/her from using our product to its optimal efficiency.
4. Issues concerning third-party software. (If a third-party software or bot is corrupted or tampered with, a refund will not be given for that reason. Clients should contact their support to resolve such issues.)
5. Refund policy does not apply to the USA/Admin Access product category.
6. No refund will be entertained on the Dedicated Server after provisioning/delivery of the server.
7. Invalid claims or silly reasons are NOT eligible for a refund.

DedicatedRDP strictly does not condone hacking, brute-forcing, or mass mailing tools. They are illegal, and hence, clients will not be able to use them with the servers provided by us.

2. Admin RDP Server Policy

1. Our server managers are at your service 24×7. Please feel free to contact us anytime.
2. No encoding of videos is allowed in admin RDP servers.
3. Server maintenance will be done occasionally, which may involve restarting a server.
4. There is no refund on all the admin access product categories like any private plan/residential plan/dedicated plan.

3. Private RDP Server Policy

1. We don’t have any refund policy for our Private RDP Servers.
2. If we find any server fault (hardware-related), we will fix it as soon as possible, depending on hardware availability and holidays.
3. We have mentioned the setup time for all products. Within the setup time, we will not accept any claims regarding server pending or non-delivery.

4. Important Notes

3.1 Note 1: If you violate our Terms & Conditions, no refund will be made under any circumstances.

3.2 Note 2: By making a payment, you agree to our Terms & Conditions and Refund Policy. Payment processors such as PayPal, Payza, or any other payment mode also abide by our policies and make refunds based on our Refund Policy.

3.2 Note 3: If you do not agree to the above rules and restrictions, please DO NOT place an order for the Server/RDP.

3.2 Note 4: There is a FastSpring PayPal/credit card commission cost of 2.5% of the charged amount plus $2.14, which will be deducted for a refund.

3.2 Note 5: If you raise a dispute on PayPal, you will no longer be able to make future payments through PayPal or the card gateway. This is in accordance with FastSpring’s policy. Refunds typically take up to 3-4 days, so please exercise patience before contacting us to avoid any misunderstandings.

3.2 Note 6: There will be no refund on Residential Plans. If your IP is not working, please create a support ticket, and our team will assist you in changing the IP and assigning a new one for a fee of $6-$8.

Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at

Contact Page

By using our website and purchasing our RDPs, VPSs, and Dedicated Servers, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Previous Versions of Refund Policy

• July 14, 2022
  July 14, 2021